arXiv cs.CY· Silas Curry, Rishit Singh, Heekyoung Jung, Angel Hsing-Chi Hwang, Fan Yang, Ce Zhong, Nicholas Lindgren, Chen Chen, Lingyao Li, Renkai Ma·· 2 天前AI 评分22
职场模糊性与面向自闭症及 IDD 员工的技术支持
Workplace Ambiguity and Technology Support for Autistic and IDD Workers
AI 导读
研究访谈 11 位照护者并开展 AI 协同设计活动，归纳出评估、程序、关系三个交叉维度构成的职场模糊性框架。参与者提出环境实时重定向、反馈处理和生理引导三类技术方案，让隐性期望变得可感知、可执行。研究同时指出核心张力：让职场变得可读的技术，可能通过监控让员工对雇主过度可见。
正文 · 原文
Abstract:Workplace ambiguity, where expectations, evaluations, or procedures are left unstated, acts as a structural access barrier for autistic and IDD workers, routinely forcing them to act on guesses. To investigate how these barriers operate, we interviewed 11 caregivers, concluding with an AI co-design activity to explore technological solutions. Their perspectives revealed five themes of workplace ambiguity, which we synthesize into a conceptual framework comprising three intersecting dimensions: evaluative, procedural, and relational. To address these barriers, participants proposed three forms of technology support, including ambient real-time redirection, feedback processing, and physiological guidance, designed to make hidden expectations perceptible and actionable. However, this exposes a core tension: technologies designed to make the workplace legible can inadvertently make the worker hyper-legible to employers through surveillance. We argue that ambiguity-aware workplaces must make expectations explicit before they carry consequences, and assistive technologies must remain accountable to the worker.
| Subjects: | Human-Computer Interaction (cs.HC); Computers and Society (cs.CY) |
| Cite as: | arXiv:2610.21236 [cs.HC] |
| (or arXiv:2610.21236v1 [cs.HC] for this version) | |
| https://doi.org/10.48550/arXiv.2610.21236 arXiv-issued DOI via DataCite (pending registration) |
Submission history
From: Renkai Ma [view email]
[v1]
Thu, 15 Oct 2026 04:29:49 UTC (7,072 KB)
来源：arXiv cs.CY · arxiv.org