Modem 新增 X 集成：将用户推文归档进 Slack 与功能请求

Modem：Blog·2026-10-30 22:00· 16 分钟前AI 评分40

Find what your users are saying on X

AI 导读

Modem 为付费订阅用户上线 X 集成，可在 Settings → Integrations → X 开启，按保存的搜索词抓取推文并归入与工单相同的主题。过去 30 天 Modem 读取 3 万条 X 帖子，筛选出数百条可执行的 bug 报告和功能请求，并推送到 #bots-social 等 Slack 频道。

正文 · 原文

The X integration is included with paid Modem subscriptions. Turn it on in Settings → Integrations → X.

Responding to customers on X is hard, which is why it stands out when a team gets it right. In September, David Cramer posted a complaint about Muse. Cosmo Du replied that a fix was coming, then came back to the thread when it shipped:

Most teams lose track of posts like David's. The post scrolls away, the person who saw it isn't the one who fixed the bug, and by the time the fix ships nobody remembers who asked.

Modem now records X posts the same way it records support tickets, so the people who asked are still on file when the fix ships.

See X posts in Slack

Modem sends every X post about Modem or Hunk (our open-source terminal diff viewer) to a Slack channel called #bots-social. Here are two recent ones:

The first card is praise for Hunk, the third post on that topic. The second is our own launch post from Tuesday. It joined the topic where customers had asked us to bring X into Modem.

How it works

1. Modem searches X based on your saved queries.
2. Modem groups each post into topics the same way it groups support tickets, Slack threads and calls. A post about an existing topic joins it, and the topic's report count goes up.
3. When a post joins a topic, a smart automation runs. Modem's agent looks up who posted and which company they work for, checks whether the topic is in progress or shipped, and posts the card.

X is noisy: there are jokes, spam and low-effort posts. Modem's ingest pipeline filters those out, so Slack only gets posts with something in them: a bug, a request, a question or praise. In the last 30 days, Modem read 30,000 X posts and distilled them down to several hundred actionable bug reports and feature requests.

One feature request, wherever it was asked

Customers report the same problem on X, in shared Slack channels, in support tickets and on sales calls, without seeing each other's messages. Modem groups those reports into one feature request and links it to the Linear issue and the GitHub PR that fixes it:

When the PR merges and the topic is marked shipped, Modem already has the list of who asked and where to reply to each of them.

Set it up

Turn on X in Settings → Integrations → X and add a search like @yourcompany OR "your product". Then ask Modem's agent to set up your own #bots-social:

The docs cover search syntax and what Modem captures from each post.

来源：Modem：Blog · modem.ai