anny 收购 HiDesk，推出智能体预订管理 anny AI

General

Why is HiDesk becoming part of anny?

Because both products only unleash their full potential when combined. HiDesk brings along an AI that speaks naturally with people, while anny provides the logic behind it: availabilities, prices, and rules. This cannot be cleanly solved via a simple interface, which is why we are building it as a single product. This way, every call, message, and chat is turned into a booking.

Did HiDesk have to be sold?

No. HiDesk is profitable. Both sides decided to take this step based on a shared product vision.

What is known about the purchase price?

Both parties have agreed to keep the terms confidential.

Will the founders of HiDesk remain on board?

Yes. Florestan Peters and Jeremy Meidinger are joining anny.

For anny customers

What changes for me?

You get more without changing anything about your setup. The admin assistant is new: with it, you can easily set up offers, times, or prices simply by sending a message. Your contract, prices, billing, login, data, and contact persons remain exactly as they are.

Does the admin assistant cost extra?
No. The admin assistant is available to all anny customers under a fair-usage policy.

Do I need to do anything?
No. You can continue to use anny exactly as you did before. You can start using the admin assistant whenever you are ready.

How do I get the assistant for my customers?
The assistant that handles inquiries on the phone and in chat all the way to the completed booking is part of anny AI. anny AI can be added to any anny account.

Do I have to use anny AI?
No. anny AI is an optional add-on, not a must.

For HiDesk customers

What happens to HiDesk now?

HiDesk is becoming part of anny. The product is here to stay and will join the anny platform as anny AI. The HiDesk brand will merge into anny over the coming months.

Will the tool remain active?

Yes. Your HiDesk assistant will continue to run exactly as before. In the coming months, you will transition to the anny platform, where your assistant will continue to run as part of anny AI.

What changes for me?

For now, nothing at all. Your assistant continues to run without changes, prices and contracts remain active, and you have the same contact persons as before. In the coming months, you will transition to the anny platform. We will reach out to you well in advance and guide you through the process.

Do I need to do anything?

No. We will contact you in good time before anything changes for you, and we will support you during the transition to the anny platform.

Will my login remain the same?

Yes, your login remains unchanged for now. With the switch to the anny platform, you will receive new login details. We will explain exactly how this works well in advance.

Will prices, billing, or contracts change?

No. Your contract, prices, and billing remain the same. Your contracting partner remains Dialogine GmbH. Should anything change in the future, we will inform you in writing beforehand.

Are the old features still available?

Yes. The functions you know from HiDesk will be preserved and will become part of anny AI.

Will my contact person or support change?

No. You can reach us as usual via the same channels and you will have the same contact persons as before.

What happens to my data?

Your data remains safe and will continue to be processed in Europe. When you move to the anny platform, your data will move with you. We will explain exactly how this transition works beforehand.

For HiDesk partners

What does this mean for partners and integrations of HiDesk?

Existing partnerships and integrations will continue as usual. With the transition to the anny platform, some technical details may change. We will inform all partners in good time and personally so that you have plenty of lead time.

anny AI, Privacy, and Security

Through which channels can my customers book?

Phone and chat. WhatsApp, Instagram, and email are coming next.

Does anny AI replace my team?

No. anny AI takes care of recurring tasks so your team has more time for customers on site. Especially if you can't find anyone for the reception desk or phones, this digital assistant takes over the work that would otherwise go undone.

Where is my customers' data processed?

The language models behind anny AI run on our own infrastructure in Europe.

Can anny AI give incorrect information?

anny AI accesses the booking system directly. It only offers appointments that actually exist and only states prices that are stored in the system.